In this era of technological advancement, developers are constantly innovating globally. They build and design messaging apps that allow the user stay connected conveniently to each other in this fast-moving modernised world. Most of these apps are available absolutely free-of-charge.

Some apps require you to subscribe or pay to download and install. Here we highlight and briefly explain, the top10 free mobile messaging apps as of the year 2018. These apps generally allows users make free voice and video calls, share instant messages, photos, and even text messages. We hope this will help you get started hassle-free.

The messaging apps are used for chatting purposes. Using messaging apps make communication easy with respect to such as instant messaging and voice calls. User can be installed messaging apps on a smartphone irrespective of the smartphone operating system. There are mobile devices that use Windows, Android or iOS operating systems. Currently, apps are easy to download on the smartphone and chat straight away. Though, it is significant to acknowledge that different messaging apps have different features.

You will need to have an Internet connection (Wifi, GPRS etc.) on your smartphone device for using free messaging apps. Our smartphones support endless and instant communication with our family, friends, and colleagues. We’ve tested out a lot of different options, so here are some of the best messaging apps you will find on both Android and iOS.

Some of the common features of the apps include:

• Ability to make voice and video calls
• Absolutely free
• Instant messaging
• Photo, video ,contacts and location sharing

Here is a list of the most popular 5 messaging apps globally.

1. Facebook Messenger

Facebook’s own venture into the mobile messaging field is Facebook Messenger (Android, iOS), a dedicated messaging app that builds on Facebook’s chat network and adds more mobile messaging features as well as extensions and add-ons. Users log in via Facebook and can send other users the normal chat messages, and voice messages and voice and video calls to other Messenger users, with additional features such as GIF support and photo and location sharing.

The app can be downloaded for free from your respective operating store. Currently, it has over one billion users.  Facebook Messenger, enables Facebook users to communicate in real time through their smartphones.

The good news is that one does not have to be logged in to Facebook. All the operating systems support this app. However, it has the same function but bears a different look depending on the operating system in use.

2. WhatsApp Messenger

The immensely popular WhatsApp Messenger is a mobile text messaging app designed for smartphone users and tablets that allows the user send text messages and make calls over the internet. One of the best used messaging apps in the world, WhatsApp is very easy to configure and it’s free. Additionally, it is free and can be downloaded easily. User can chat, and share things like their location, photos, documents, and contacts. User can also create video and voice calls. Users are able to make video calls with ease with the introduction of video calling feature in WhatsApp. To enhance the user experience, this popular messaging app bowled out the feature of group video calling. Now user can invite more members to an ongoing video call by tapping on the icon placed on the top right corner of the screen.

Alike Facebook Messenger, WhatsApp has been downloaded by over one billion users. Facebook Messenger is the second largest messaging app globally. A Facebook possessed messaging app, it has grown in leaps and bounds. It has expanded more users due to its improved features. The set up requires user to grant access to users contacts, so the app can automatically populate users contact list. One of the things that is so attractive about this app, is the addition of end-to-end encryption for privacy and security.

3. Google Hangouts

Hangouts are integrated into Google+ and Gmail. It is available in iOS and Android devices. Google Hangouts manages with ease the communication demands of corporate environments. This makes it a perfect way to chat with friends and family. Currently, it has over one billion users. Needless to say, the app requires users to have a Google account, and it enable them to share photos, GIFs, make video calls, and group calls. This app is very popular, because user can use it on your desktop, as well as user’s mobile devices.

4. Skype – Free IM & Video Calls

Skype is a desktop application, browser app and mobile app that uses the internet to make free or low-cost calls, chats and video calls to numbers worldwide. Skype is the favourite video calling app globally. It has a professional appeal too. Currently, it has over one billion users’. It offers instant messaging which is very efficient. It makes transferring files easy too. For those who hate conversations that are wordy, there are numerous emoji at your disposal.

Skype is a free Instant messaging app. It can be downloaded on user smart phone or PC. Skype is always free, whether users are local or international. The application allows users to accept or reject calls, block calls from unknown or unwanted callers, and view a caller’s profile.

5. Viber Messenger

Viber is a social chatting app. It bears some similarity to the other messaging apps. Viber users can make voice calls, send messages and share photos with their friends. In 2018, there were 500 million Viber users globally. The number of users has grown over the years. Lastly, the app can be downloaded at no cost. Viber is another free messaging app that works between phones, tablets, and computers. Anyone and everyone with the Viber app, regardless of their location, can text and call each other for free.

Some unique features in Viber include the ability to like and reply to messages in group conversations, use built-in stickers and GIFs, and the option to send short video messages. Viber also has a feature called Communities which are group conversations that can contain unlimited members.

Some other features in this free mobile messaging app include the option to make cheap calls to non-Viber phones, a built-in QR code scanner, the ability to share your GPS location in conversations, and public chat channels that you can join.

Get High Quality Messaging Apps

The messaging apps have become an important aspect of our daily lives. They aid us to keep in touch with people who are close or in different geographical locations. Users can share photos, make voice calls and video calls too. The apps have different additional feature giving the user different looks and tastes.

We, Fusion Informatics in Bangalore, India are one of the best Mobile app developing company services with adequate investment in skills and technological resources. Contact us today to explore how we can help you with finding the right messaging apps and implementing it.

Our other services are Mobile App developments includes iPhone and Android, and Cross platforms, and BlockChain development, Enterprise Mobility, Cloud solutions, Internet of Things and Machine Learning etc.

Our services also spanned over to other major cities of India such as Mumbai, Delhi, Bangalore and Ahmedabad and other part of the globe such as UAE and USA. Contact us today and entitle a best deal!

Then this is the right time to contact us .You can reach out to us at sales@fusioninformatics.com or you can call us   +91 63610 54076. We’re sure we can take to the next level.

Well-managed customer communication is essential for business success.

Today, companies are closer to their customers than ever before. Customer relationship management is a must-have for every business; without it, a business can’t stand the market competition. If your company doesn’t establish a connection with clients, they simply don’t know about your brand and your services.

To manage customer communication, companies use various online communication tools. Our business should have modern products for sales, marketing and support to connect with customers and grow faster. Web chat is an active tool for enabling users receive online help from a product team in case they have some queries or inquiries. But a chat platform alone can’t provide complete customer support, which is why businesses need customer messaging platforms.

Many businesses go by customer messaging apps because of the numerous benefits and features it provides. There are many platforms that are widely used by big companies, Intercom being one among them. However, many Intercom users remarks that the platform is half-baked and charges too much. Now the question is why we have only very few competitors for Customer Messaging App in the market? This is the topic that I want to discuss today and pull your attention to.

What Does Customer Web Messaging Platform Have To Do With Business? 

Customer messaging app is software developed for messaging/chatting within web applications.  Such web apps allow a company’s employees to create profiles that is made visible to both by colleagues and by the customers with whom they’re chatting. Employees can even share emojis or GIFs.

For businesses, Customer Messaging Platforms like Intercom provides three main blocks each covering one specific activity.

• The first block is a live chat block where product teams can communicate with customers in real time.
• The second block is focused on user onboarding. It includes automated email and pop-up systems to keep users interested. Such auto-popup chat windows target converting the website visitors into customers.
• The third block allows you to create useful articles that answers the most frequently asked questions and publish them to a public platform.

The newest versions of web messaging platforms unify customer conversations across varied channels including email, mobile apps, and the Facebook messaging platform.

How To Create An Effective Customer Web Messaging Platform?

If you want to create an effective customer messaging platform, you need to consider all of strengths of popular customer messaging app like Intercom.  It would be a good idea to commence with a Minimum Viable Product or MVP.  Let’s see what the key features of a customer messaging platform MVP are.

1.Live chat tools– Live chat provides fast and personalized communication. It helps to capture leads and convert them into real clients. Besides, it’s the better way for a product team to deliver customer support by answering users’ queries in real time. The main features in it comprise file sharing, typing indication, pre-defined responses, chat tags, message delivery status, unlimited chat history, last message correction/deletion, waiting message, short and long notifications etc.

2.Customization options – You should be able to change the chat color, texts, logo, agent avatars, and to customize the look and feel of the chat widget (icon, tab, button).

3.Auto message triggers– You should be able to set triggers and send auto messages based on specific criteria.

4.Proactive messages – such messages let you start talking to visitors via chat or email. They can be one-off or automatically triggered by actions initiated by any customer.

5.Tracking and analytics– you should be able to keep track of customers’ actions on your site and adjust your marketing strategy. User data tracking helps to identify who’s visiting your website. It can also show where your users come from, the data they access on their first visit, and their activity on your site.

6.Email features– Manual and automated emails are made possible in it for following up, onboarding, marketing campaigns, and promotional content. Answer templates are also embedded into customer messaging app so the product support team can easily understand the query and reply to customer inquiries.

7.Integration with your product. An option to merge customer support platform with your own website or app and automate your activities.

8.Active offline mode – When your agents are not available or online, your live chat should continue functioning, gathering customers’ details and accepting incoming messages. It would be perfect if your product team could provide customer support 24 hours a day, but to do so you would need to hire a night shift, where big cost is involved. An automated messaging system is the right panacea for this problem as it doesn’t let users wait for your answer and decreases the chances of losing leads.

9.Ticketing features- This feature allows you to better your support on customer requests effectively, and let your customers track the ticket status and collect the customer ratingfor every support experience.

10.Real-time notification system: Notifications are an important part of any platform and application that involves communication. A notification system should work for both sides—for the product team and for customers. The product team needs notifications, so they can respond to their customers as soon as possible.

How To Compete With A Customer Web Messaging Platform Like Intercom?

If you have in mind to develop a product that competes with customer web messaging platform like Intercom, you’ll need to learn from Intercom’s mistakes. Based on evaluations from Intercom users, the most frequent complaints are as depicted below. Let’s also see what solutions you can provide for each problem.

Problem 1. Complicated interface: Many users find the Intercom interface complicated and say that it takes too much time to figure out how it works. Moreover, a complex interface slows down the customer interest and decreases the effectiveness of the tool.

          Solution: The user interface need to be simple and user-friendly that will suit to any users regardless of the grade of their technical knowledge. When people use a product for the first time, it’s important to help them learn how to interact with it.

Problem 2. Mobile-friendliness: Many users comment that they find it difficult to use the Intercom mobile app because it is often hangs in sending or receiving messages and performs slowly. This problem may be connected to complicated functionality and few other features that Intercom provides.

          Solution: Smartphone users contribute to businesses in the current world. So, it’s vital to create a mobile-friendly customer messaging platform. We need to ensure that your live chat looks and works efficiently on mobile devices since many users prefer accessing the web through their smartphones. Moreover, your platform’s interface should be quick in response so that your customers can answer their leads from anywhere.

Problem 3. Poor performance: An all-in-one customer web messaging platform is a great step which is why thousands of companies use customer messaging app services. The great competitor, Intercom, focuses mainly on quantity rather than quality of features. The problem is obvious— but once they sign up, they receive a tool with poor performance and bugs.

          Solution:  Reduce the number of features and create an effective tool with a few useful features. This way users will be able to perform certain tasks much faster and more efficiently.

Are you looking for Web Messaging App Development Company in India?

If you’re interested in web messaging app development or you want to know how to build real-time messaging app you can contact our team at Fusion Informatics in Bangalore, India. Contact us today to explore how we can help you with finding the right Web Messaging Application development and implementing it.

Our services also spanned over to other major cities of India such as Mumbai, Delhi, Bangalore and Ahmedabad and other part of the globe such as UAE and USA. Contact us today and entitle a best deal!

Then this is the right time to contact us .You can reach out to us at sales@fusioninformatics.com or you can call us   +91 63610 54076. We’re sure we can take to the next level!